RETURN POLICY

 

Last updated 08/05/20

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy and if you are eligible to return your item(s).


CANCELLATION

Any cancellations within 24 hours of making a purchase will receive a full refund if the item has not yet been dispatched (e-mail confirmation will be sent). After 24 hours of making a purchase or if the customer has received a dispatch email, a £10 fee will be charged to those customers who wish to cancel their order.


RETURNS

 

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, place the item securely in its original packaging in its original state, and contact customer service in order to receive a return address. 

If an extension is required to return your items, please contact customer service team and let us know (sooner the better!).

All return postage will be paid for by the customer. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7-14 days from the receipt of your item to process your return.
 

In order to qualify for a refund please contact Wearefamali as soon as possible!

If your item has arrived damaged please contact us within 3 working days and include the following in your e-mail:
 

- Order Number

- Picture of the packaging from the outside

- Picture of what the item was packaged with on the inside

- Pictures / evidence of any damage 

INTERNATIONAL CUSTOMERS (OUTSIDE OF UK)

By purchasing from wearefamali ltd, you are agreeing to take full responsibility of your parcel after shipment. This includes tracking and following your parcel after a confirmation e-mail is sent with your tracking code. Wearefamali will not be responsible for chasing and continuous follow ups on any parcel. If you are not from the UK, your parcel shipment cost will not be refunded should there be any damage or return. Only cost of the product can be refunded.

UK CUSTOMERS

After a customer is sent a tracking code confirmation e-mail, customers are fully responsible to track and keep updates with their parcel. Wearefamali will not be responsible for chasing and continuous follow ups on any parcel. If you are returning a parcel, shipment cost will not be refunded.

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EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service e-mail address (info@wearefamali.com) to arrange a refund or exchange. You must contact us within 3 working days after receiving the item. Attach a photo of the damaged product and do not return until directed by customer service team.

        

Please note: All personalised products cannot be refunded. This is due to the nature of the product and the inability to re-sale the item. However, if you are unhappy with your product, please e-mail our customer service team (info@wearefamali.com) and if applicable add pictures. Our team will get back to you within 3 - 5 working days to help resolve the issue. Hope you understand and hopefully you will be satisfied with your product!

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

info@wearefamali.com

wearefamali work hard to execute each product to be perfect and handled carefully to get to you. Each item is reviewed and carefully assessed before shipment to avoid any product being damaged. In the unlikely event you have any concerns or issues when receiving your products, please contact us.