Frequently asked questions
I want to return my purchase. What do I do?
If in the unlikely scenario you are unhappy with your product, and would like to return your item, please contact us using the e-mail below with your order number and full name.
I want to return a gift that was sent to me. How do I do that?
If someone has bought a gift for you from our website, please let us know the product name and full name of the person who purchased the gift, and the address where the gift was originally sent. If the item has NOT been personalised, and bought within 30 days you are able to exchange your item.
How do I qualify for a refund?
If you would like a refund you must meet the following criteria:
Can I exchange my order instead of returning it?
As long as your item is not personalised, you are able to exchange your item within 30 days of receiving the parcel. Everything must be kept in its original packaging and unused.
There is no return address? Where do I send my parcel to?
Please contact email@example.com to receive the return address. Please title your e-mail with your name and "RETURN ADDRESS"
Do you ship internationally?
How long does it take to ship and dispatch your products?
All orders are written take up to 7-10 business days to make. However on most occassions it can be as quick as 1 day to dispatch.
This excludes all pre-orders.
I have ordered an item. Still have not received my items?
Please wait up to 10 working days before contacting the team. If it has passed 10 days and you have not recieved s confirmation email, please contact us.
How long do your flower inside the flower frame last?
Do you do custom designs?
I made a purchase but now want to cancel. My item has not yet been dispatched, is this possible?
Yes this is possible.
You will face a £10 cancellation fee if you cancel after 24 hours. Prior 24 hours you will receive a full refund.
I have ordered a Spotify Frame, where do I send my photo?
please send a photo to firstname.lastname@example.org and make sure your subject line includes your order number.